At Radiant E Serve (operated by Radiant Professionals), one of our main priorities is the privacy of our users. This Privacy Policy document contains types of information that is collected and recorded by the Radiant Professionals App and how we use it.

1. Information We Collect

If you register or use the Radiant eServe application or portal, we may collect the following information:

• Personal Info: Name, mobile number, email address, physical address, and company details (for Authorized Service Centers).
• Photos/Images: Invoice images, appliance serial number images, and post-installation photos taken/uploaded by technicians to verify installation service completion.
• Location Data: Technician coordinates or regional zip codes to match job allocations.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our service matching platform.
• Improve, personalize, and expand the functionality of our application.
• Understand and analyze how you use our application to optimize dispatching.
• Develop new products, services, features, and functionality.
• Send push notifications for job updates, OTP verification, and dispatch alerts.

3. Image Data and Storage

All photos captured during service (such as invoice copies, appliance serial numbers, and completed installations) are securely uploaded to our private candidate repository. Access is strictly limited to authorized administrative reviewers to verify quality control, prevent fraud, and audit operations.

4. Data Deletion and Security

We implement industry-standard encryption to protect your data. Users can request the complete deletion of their account and associated data at any time via the "Delete Account" portal page.

5. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@radiantprofessionals.com.